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My child is being bullied at school and the school won’t act. How can I get help?

This page addresses what to do when your child is experiencing bullying at school, the school knows about it, and isn’t doing enough to prevent/address the bullying. It covers the legal framework, the complaint pathways, and the documentation you need to move from request to enforcement.


Bullying of disabled children is one of the most pervasive and least adequately addressed patterns in BC schools, and the research confirms what families already know: children with disabilities and neurodevelopmental conditions experience bullying at rates far exceeding those of their peers. A 2024 meta-analysis published in The Lancet Child & Adolescent Health found that traditional bullying victimisation affects approximately 42% of children with neurodevelopmental or psychiatric conditions, compared with roughly 10% in the general adolescent population (Abregú-Crespo et al., 2024). US national survey data confirm that adolescents with autism spectrum conditions, developmental delay, and depression show particularly elevated rates of victimisation, and that those with more than one condition face odds of being bullied more than 3.5 times higher than those with none (Schroeder et al., 2023).

These are not small differences. They are structural features of school environments that have been designed around neurotypical social expectations, and they carry consequences that accumulate across a child’s educational life: depression, anxiety, school refusal, self-harm, and long-term harm to academic trajectories and adult wellbeing (Takizawa, Maughan & Arseneault, 2014; Accardo et al., 2024). A UNESCO review encompassing more than 300 publications concluded that children with disabilities are victims of all forms of bullying and significantly more often victimised than their non-disabled peers (UNESCO, 2021).

The question for families is what to do when the school knows about the bullying and has failed to take adequate action.

What BC law requires

Schools in British Columbia are service providers under section 8 of the BC Human Rights Code, which prohibits discrimination in the provision of services customarily available to the public, including education. When a disabled child experiences bullying that the school knows about and fails to address effectively, that failure may constitute discrimination — the school has created or maintained conditions in which the child cannot access education on equal terms with their peers.

The BC Human Rights Tribunal has established that a negative effect on a disabled child’s access to education triggers the duty to accommodate. That duty requires the school to take all reasonable and practical steps to avoid the harm, to the point of undue hardship. The school does not need to have intended to discriminate: impact, rather than intent, is the legal standard.

The Supreme Court of Canada affirmed in Moore v. British Columbia (Education), 2012 SCC 61 that disabled students are entitled to meaningful access to education, and that the adequacy of accommodation must be assessed by reference to the individual child’s needs rather than to a general programme offered to all students.

More recent BC Human Rights Tribunal decisions — including Student (by Parent) v. School District, 2023 BCHRT 237 and X by Y v. Board of Education of School District No. Z, 2024 BCHRT 72 — have reinforced that schools bear a duty to meaningfully inquire into barriers, investigate what prevents the child from participating equitably, and adapt their approach when initial accommodations prove insufficient.

Why bullying of disabled children is an accommodation issue

Schools often frame bullying as a discrete behavioural incident requiring investigation and consequences for the perpetrator. For disabled children, this framing misses the structural dimension entirely.

When a child’s disability creates heightened social vulnerability — because they stim visibly, because they struggle with the unwritten rules of playground dynamics, because they freeze rather than report, because sensory overwhelm impairs their capacity to navigate conflict — the bullying they experience is inseparable from the environmental conditions the school has failed to modify. The child’s vulnerability is predictable, and the school’s obligation to address it through proactive accommodation is a legal duty, regardless of whether any individual perpetrator has been identified.

Research consistently demonstrates that disabled children who are bullied experience a cycle that schools frequently misinterpret: chronic low-level targeting creates accumulating stress, which leads to dysregulation, which schools then document as a behavioural problem originating in the child rather than as evidence of a barrier to education requiring accommodation (Abregú-Crespo et al., 2024). The child who eventually pushes back against a tormentor may be suspended; the child who refuses school may be placed on a reduced schedule. Both outcomes constitute exclusion, and both may constitute discrimination.

What to document

Before you escalate, and throughout whatever process follows, your documentation is your evidence. Capture the following in writing, preferably by email so it is dated and preserved:

  • The pattern of bullying. Dates, locations, what occurred, who was present, and your child’s account of what happened and how it affected them. Individual incidents matter, but the longitudinal pattern — showing that the school was aware of repeated harm and failed to act effectively — carries the greatest weight in any formal process.
  • Your child’s response. School refusal, somatic symptoms, meltdowns at home after holding it together at school, regression in previously mastered skills, sleep disruption, self-harm, or statements about not wanting to go back. These are evidence of the barrier to education that triggers the duty to accommodate.
  • What you told the school and when. Every email you sent raising the concern, every meeting where you described what was happening, every request for accommodation or intervention. The Tribunal looks at what the school knew or ought to have known at the time it acted (or failed to act).
  • What the school did in response. What was offered, what was implemented, what changed and what did not. If the school’s response was to investigate the perpetrator but take no steps to modify the environment or revise your child’s IEP, document that gap.
  • The connection to disability. Name it explicitly. Write the sentence: “My child’s disability creates vulnerability to bullying that requires accommodation, and the school’s failure to provide that accommodation is causing harm.” That sentence transforms a complaint about bullying into a human rights framing.

The complaint pathways

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flowchart TD
    A["Your child is being bullied<br>School knows and has not<br>acted effectively"] --> B["Document the pattern<br>Name the disability connection<br>in writing to principal"]
    B --> C{"Did the school<br>respond adequately?"}
    C -->|Yes| D["Monitor and document<br>ongoing effectiveness"]
    C -->|No| E["Write to superintendent<br>Escalate with full<br>documentation"]
    E --> F{"Did the district<br>respond adequately?"}
    F -->|Yes| D
    F -->|No| G{"What is the scope<br>of the failure?"}
    G -->|"Specific educator's<br>conduct"| H["Teacher Regulation Branch<br>Professional conduct complaint"]
    G -->|"School or district<br>policy failure"| I["BC Human Rights Tribunal<br>File within 1 year of<br>last incident"]
    G -->|"Procedural unfairness<br>in how complaint<br>was handled"| J["BC Ombudsperson<br>Administrative fairness<br>review"]
    H --> K["These pathways can<br>be pursued simultaneously"]
    I --> K
    J --> K
    G -->|"Bullying creates<br>immediate safety risk"| L["Request meeting<br>File s.11 appeal if<br>child is being excluded"]
    L --> I

Step by step

  • School level. Write to the principal. Name the bullying, name your child’s disability, name the connection between them, and ask what the school intends to do and by when. Be specific about what accommodation you believe would address the vulnerability: increased supervision during unstructured time, social supports, environmental modification, IEP revision to include bullying prevention strategies, access to safe spaces. That letter establishes the school was on notice.
  • District level. When the school has not acted or its response has been inadequate, write to the superintendent. Include the timeline of harm, the school’s awareness, its response (or lack thereof), and the continuing impact on your child’s access to education. If the school has responded to your bullied child with exclusion — reduced schedules, room clears, transfers — name that explicitly as accommodation failure.
  • Teacher Regulation Branch. Where the failure is attributable to a specific certificated educator — a teacher who has witnessed and not intervened, a principal who has dismissed your concerns — a Teacher Regulation Branch complaint addresses whether that educator’s conduct meets professional and ethical standards. This can run parallel to other pathways.
  • BC Human Rights Tribunal. The Tribunal is the primary pathway for discrimination complaints. You need to establish that your child has a disability (or is perceived to have one), that they experienced an adverse impact in the context of education, and that the disability was a factor in that adverse impact. You do not need to prove intent. The Tribunal can order the school to cease discriminatory conduct, provide specific accommodations, implement training, and compensate for injury to dignity. The limitation period is one year from the last incident — do not wait.
  • BC Ombudsperson. The Ombudsperson investigates whether the school or district handled your concern in a procedurally fair way. This is most useful as a parallel or subsequent pathway when the process of responding to your complaint was itself flawed — when the school failed to investigate, changed its account, or excluded you from meaningful participation.

What accommodation for bullying looks like

Accommodation is proactive, environmental, and centred on the conditions that enable harm rather than on the child’s capacity to endure it. The school’s obligation is to modify the environment, provide supports, and demonstrate accountability — not to wait for the next incident and investigate afterwards.

Adequate accommodation might include increased adult supervision during unstructured periods, designated staff monitoring of the child’s wellbeing, structured peer supports, environmental modifications reducing sensory triggers that compound vulnerability, communication systems enabling the child to report harm without requiring verbal self-advocacy their disability may impair, and IEP revision documenting both the vulnerability and the preventive strategies.

What accommodation is not: asking the child who is being bullied to avoid certain peers or locations, placing responsibility on the child to report, implementing a buddy system without modifying the environmental conditions that enable targeting, or claiming the school has “tried everything” after one or two interventions.

When the school excludes the bullied child

If the school responds to your child’s bullying-related dysregulation by reducing their school day, removing them from class, implementing room clears that isolate them, or transferring them to an alternative setting, that response is exclusion — and it may constitute discrimination. The duty to accommodate requires the school to continue trying different approaches when initial efforts fail, and to demonstrate it has made all reasonable efforts before considering placement changes. Removing the bullied child rather than addressing the conditions that enable harm represents institutional convenience masquerading as safety.

Key points to remember

Schools have a legal duty to accommodate disabled children’s vulnerability to bullying through proactive environmental modification, not merely through reactive investigation of individual incidents. Your documentation of the pattern of harm, your requests for accommodation, and your communication of disability-related impact create the evidence that the school was on notice and failed to act. The BC Human Rights Tribunal has jurisdiction over these complaints, the limitation period is one year from the last incident, and the Tribunal can order both accommodation and compensation for injury to dignity. You do not need to prove that anyone intended to discriminate — you need to show that your child’s disability was a factor in the harm they experienced, and that the school’s response was inadequate.