
Home » About K12 complaints » Glossary
The Body Keeps the Score by Bessel van der Kolk is a widely known book exploring how trauma affects the brain and body. The work describes how traumatic experiences can influence memory, emotional regulation, physical responses, and behaviour. The central idea is that trauma is not only remembered cognitively but also stored in physiological responses that can shape how individuals react to stress. The book has influenced discussions about trauma-informed approaches in fields such as education, psychology, and social services.

The apology is probably not coming. It is worth saying plainly, before anything else, because so much of what keeps families suspended in the aftermath of institutional harm is the unspoken anticipation of it — the sense that healing cannot properly…

Complaints are stressful for the whole family, and children are perceptive in ways that adults consistently underestimate. A child does not need to overhear a specific conversation to absorb the tension that a complaint process generates — they feel it in…