Home » About K12 complaints » Glossary
duty to accommodate
The duty to accommodate is a legal obligation requiring schools, employers, landlords, and other service providers to take reasonable steps to remove barriers related to protected characteristics such as disability. In education, this means schools must meaningfully assess a student’s needs and provide supports, adjustments, or changes that allow the student to access learning on an equal basis with peers. The duty is individualised: schools cannot rely on blanket rules or assumptions about what students need. In British Columbia, accommodation must be provided up to the point of undue hardship. A failure to explore options, implement agreed supports, or respond in good faith may amount to discrimination. This tag is used for content about legal standards, school responsibilities, and disputes about unmet accommodation needs.
-
Why does the school keep saying everything is fine when it isn’t?
When your child is struggling and the school keeps insisting that “things are going well,” it can feel surreal. Parents often leave meetings wondering whether they and the school are describing the same child, the same classroom, or even the same…
-
My child is being excluded from class: room clears and partial schedules
If your child is regularly sent home early, placed on a shortened day, or repeatedly left alone in a classroom while other children are moved out, they are being excluded from education. Schools in BC sometimes present these arrangements as support…
-
Am I obligated to send my child to school if they have been harmed there?
Many parents feel frightened to keep their child home from school, even when the child is clearly distressed or traumatised. Families are often told that school attendance is mandatory and may worry that lawyers or child protection authorities will intervene if their child…
-
Why do schools say “behaviour” instead of disability?
When parents raise concerns about disability-related needs, schools sometimes respond by describing the issue as “behaviour.” A child who is overwhelmed may be described as oppositional. A child who shuts down may be described as unmotivated. A child who struggles with transitions may…
-
What does success actually look like in school complaints?
Success in school complaints rarely looks like the resolution families imagined when they began. There is almost never an apology. There is rarely an admission that something went wrong. The school will not, in most cases, say plainly that your child…
-
What if the school says “this is just how we do things”?
Institutional normalisation is not a legal defence, and it is not a satisfactory answer. “This is our practice” is one of the most common responses families receive when they challenge something a school has been doing for a long time without…
-
Can I pursue more than one complaint pathway at the same time?
Yes. Many families assume they must choose one path and exhaust it before opening another. In reality, different pathways address different dimensions of the same harm, and pursuing them in parallel is not only permitted — it is often strategically essential.…
-
What’s the risk of waiting too long to escalate a complaint?
The biggest risk is not conflict. It is lost options. BC’s formal complaint pathways carry hard deadlines that run whether or not you are aware of them. A human rights complaint must generally be filed within one year of the last…
-
Why do schools sometimes respond defensively when parents document everything?
Documentation threatens ambiguity, and ambiguity protects institutions. When parents begin keeping clear records — dates, quotes, follow-ups — schools may shift tone. You might be labelled “adversarial” or “untrusting.” This response is about risk management, not your behaviour. Documentation is not…
-
What does procedural unfairness look like in BC schools?
Procedural unfairness is about how decisions are made, not just what decisions are reached. Common examples include: Procedural unfairness matters because it is reviewable. Bodies like the Ombudsperson do not re-decide educational policy — they assess whether the process was fair, transparent, and…