Accommodation refusal refers to a situation where a school, employer, or other service provider declines a request to make changes or adjustments that would remove barriers and enable a person with a protected characteristic (such as a disability) to access services on an equal basis. Under human rights law in British Columbia, organisations have a duty to accommodate people’s needs — including disability-related needs — up to the point of undue hardship, meaning the accommodation must be reasonable and not impose excessive cost or disruption. When a request for accommodation is refused without legitimate reason, this can become the basis for a human rights complaint, because failing to remove barriers may amount to discrimination based on a protected ground. The duty to accommodate also requires meaningful engagement and individualized assessment before refusal.